Dealership Accolades
Each and every day, the employees at Continental Motors Group strive to maintain the highest operating standards, customer satisfaction scores, and overall business performance possible. It is more than a way of doing business; it’s a way of interacting with people and treating them the way we like to be treated ourselves. It is paying attention to the small details, like providing complimentary Wi-Fi in our business center and waiting area, a free car wash with every service, and offering extended service hours to accommodate busy schedules. It is getting to personally know our customers and understanding their needs and lifestyles before recommending a new or used car.
As a testament to our efforts, our dealerships have been bestowed with a number of prestigious awards for which we are very grateful.
Top 125 Dealer Groups in the Nation
Continental Motors Group has once again ranked in the Top 125 Dealer Groups in the nation by Automotive News. 2016 is the 9th consecutive year for this distinction.
Honda President’s Award
Continental Honda was recently honored with the Honda President's Award for 2016. This is fourth time since 2011 our dealership have been bestowed this honor. The President’s Award is the most prestigious and coveted honor American Honda can grant to its dealerships. The award recognizes the Continental Honda team has demonstrated superior achievement in customer satisfaction, new-car-unit sales volume and business management. Approximately 14% of Honda dealerships across the country achieve the President’s Award status each year, with only a few dealerships awarded in the Chicago area. The President’s Award reflects a total commitment to customers as it demands the highest personal investment and stimulates the greatest results – satisfied, loyal customers.
Dealer of Distinction Award
Continental Acura of Naperville received the Precision Team Dealer of Distinction status the following year(s): 2016, 2014, 2013, 2012, 2011, 2010, 2009, 2006, 2005, 2003, 2000, 1998, 1997, 1996, 1995, 1994, 1993, 1992, 1991, 1990. The Dealership of Distinction status is the most prestigious and coveted honor that Acura can grant to its dealerships. The status recognizes those dealership teams that demonstrate superior achievement in customer satisfaction, sales and service training, customer follow-up, and business management. Acura dealerships are given the year to achieve the rigorous set of objectives and prove they are worthy of Acura’s most prestigious award. All criteria are established to enhance the client experience; most measures are based on actual client feedback and survey scores. To achieve success in the program, a total commitment to excellence by the entire dealership team is required. More than 270 Acura dealerships participated in the 2012 Dealership of Distinction program and only 111 earned the 2012 Dealership of Distinction status.
Toyota President’s Award
Continental Toyota Scion, is proud and honored to have received the prestigious President's Award. Each year, Toyota Motors Sales awards those dealerships which have excelled in providing the highest standards of customer satisfaction. The President's Award is the highest honor a dealership can receive from Toyota Motor Sales. As an award-winning dealership, Continental Toyota’s staff devotes themselves to serving Toyota customers by providing the best automotive experience in the Chicago area. The relationship and service to a customer begins from the time they walk in, and continues throughout the duration of ownership of their vehicle.
Audi Magna Society Award
Continental Audi has been identified by Audi of America as one of the top performing dealers in the U.S. and accepts with great pleasure the Magna Society Award. To earn this award dealers are recognized for providing superlative customer service while achieving a strong overall business performance. Audi established the Magna Society to recognize U.S. dealerships that stand out as the best of the best. To qualify, dealerships can't just meet or exceed sales targets. They must also demonstrate they are maintaining a solid financial foundation, merit high customer satisfaction scores and show their facilities and staffs represent the progressive Audi culture.
Nissan Owner First Award of Excellence
Continental Nissan is proud to have won this prestigious award 14 times since its inception in 2002. The Nissan Owner First Award of Excellence is the highest award presented by Nissan North America to our Dealers. This award recognized Nissan's top Dealers from across the nation who were able to meet the high standards of achievement for the Owner First Award of Excellence. It recognizes those Dealerships that embody the philosophy and vision for Nissan Owner First Award of Excellence that is, to endeavor to provide our customers with an outstanding ownership experience, from the showroom through every aspect of the dealership.
Mitsubishi Diamond Chapter of Excellence
Continental Mitsubishi received the Mitsubishi Diamond Chapter of Excellence Award from Mitsubishi Motors for excellence in customer satisfaction and sales, service and parts performance. These prestigious awards are given annually to outstanding retailers who achieve high rankings in sales, service and parts operations through customer-friendly retail practices. Membership in the Diamond Chapter of Excellence Society is based on measurable success factors such as high customer satisfaction -- including J.D. Power and Associates consumer satisfaction survey benchmarks.
Best of Naperville
Continental Motors of Naperville – Acura, Audi and Mazda have been voted for the fourth year in a row the distinct honor of being the best Automotive dealership in Naperville. Naperville Magazine conducts a six month online poll and tallies the votes to determine the best of the Best businesses located in Naperville Illinois. Consumers from the area get a chance to vote for their favorite dealership.
